AKUVO Expands Predictive Intelligence Offering with Propensity to Pay and Channel Engagement Models

New predictive intelligence helps financial institutions identify emerging-payment risk and focus outreach by channel and timing 

Malvern, Pa. – (September 3, 2026)—AKUVO,  a provider of modern collections technology for banks, credit unions, and fintechs, today announced two new data models, Propensity to Pay and Channel Engagement, built to help financial institutions act earlier on payment risk and engage account holders more effectively. 

• Propensity to Pay helps institutions identify emerging repayment risk across their portfolios, creating opportunities to intervene earlier and make more informed servicing and collections decisions.
• Channel Engagement helps institutions connect with account holders more effectively by identifying the outreach approaches most likely to drive engagement, improving both operational efficiency and the account-holder experience.

Together, the models help financial institutions move from broad collections strategies to more targeted, data-informed decision making. Collections leaders can use these insights to refine segmentation strategies, automate routine activity with greater confidence, prioritize limited collector resources, and align outreach programs to portfolio needs. Because the models feed directly into the AKUVO Platform, institutions can incorporate these signals into their existing Playbooks while gaining visibility into performance through AKUVO iQ.

“Collections teams need enough warning to change an account’s direction and enough engagement intelligence to make every outreach attempt count,” said Mike Orsomarso, SVP, Data and Analytics at AKUVO. “Propensity to Pay and Channel Engagement models give teams practical signals they can build directly into their strategy, helping them decide where to focus and how to connect.”

These additions reflect AKUVO’s continued investment in predictive intelligence and decision-ready insights for financial institutions. Combined with the Severity of Delinquency data model, behavioral signals from across the AKUVO Platform give organizations the context they need to make more informed decisions throughout the collections lifecycle.

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