Malvern, Pa. – (September 11, 2026)—AKUVO today announced the promotions of Melissa Bachman to Chief Product Officer, and Mike Ruggiero to Chief Strategy and Innovation Officer, expanding the company’s executive team and reinforcing its commitment to innovation, customer success, and long-term growth.
The promotions recognize the significant leadership roles both executives have played in AKUVO’s evolution and reflect the company’s continued investment in building a strong, experienced leadership team positioned to guide its next phase of growth. Bachman and Ruggiero have each helped shape AKUVO’s strategy and strengthen the company’s leadership across product direction, solution delivery, customer experience, and partner engagement.
“Melissa and Mike have each made a significant impact on AKUVO through their leadership, expertise, and commitment to our customers and partners,” said Jay Mossman, Founder and CEO of AKUVO. “They bring deep industry knowledge, strong relationships, and a passion for helping our customers succeed. I’m excited to see them continue expanding their leadership and influence across the organization.”
Since joining AKUVO in 2021, Bachman has played a pivotal role in scaling the company’s product organization and strengthening how products move from concept to customer value. As Chief Product Officer, she leads the teams responsible for product execution, delivery, and operational excellence across the organization. Under her leadership, AKUVO has continued to refine its product development processes and delivery practices, helping teams accelerate execution, improve quality, and maintain a relentless focus on customer outcomes. Her ability to align strategy, execution, and accountability has helped create a product delivery organization capable of supporting AKUVO’s continued pace of innovation.
Ruggiero joined AKUVO in 2021 to lead the company’s Customer Loyalty Team establishing the foundation for a customer experience that continues to differentiate AKUVO today. He later transitioned to lead Partnerships, where he has been instrumental in developing more than 40 strategic partnerships that expand value for customers and accelerate innovation across the Platform. In his new role as Chief Strategy and Innovation Officer, he will help guide AKUVO’s product direction, partner strategy, and market alignment while ensuring the company remains closely connected to the evolving needs of financial institutions. His deep industry experience, customer-first mindset, and track record of execution have been key drivers of AKUVO’s growth and reputation as a trusted technology partner.
In their new roles, Melissa and Mike will help drive strategic growth, deepen customer and partner relationships, and support the continued evolution of AKUVO’s collections technology platform.
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