PODCAST
HOW AI IS CHANGING COLLECTIONS:
HOW AI IS CHANGING COLLECTIONS:
JAY MOSSMAN ON LEADERS IN LENDING
From predicting borrower risk earlier to putting AI agents to work, Jay Mossman explores where collections technology is headed and why human judgment still matters.
Default management is changing quickly as financial institutions gain access to better behavioral data, predictive models and digital tools. In this two-part episode of Leaders in Lending, Jay Mossman of AKUVO joins Dave Wasik of Second Order Solutions and host Barry Roach to explore what those changes mean in practice.
Part 1
Nobody Answers the Phone: How Default Management Moved Upstream
The first conversation explores the shift toward predictive, digital-first default management. Jay Mossman and Dave Wasik discuss how behavioral signals can help lenders identify risk earlier, how digital channels are changing account holder engagement, and why strong processes remain critical even as predictive models become more sophisticated.
Part 2
Software as a Worker: Agentic AI Comes to Collections
Part 2 looks ahead to AI agents, collector copilots and specialty processes, while examining the role human judgment continues to play in complex situations. The conversation also addresses explainability, governance and the oversight financial institutions and technology providers need as AI becomes more deeply embedded in default management.