FAIRWINDS Credit Union, $4.5B in assets and headquartered in Orlando, FL, went in search of a new collections platform that was both future-focused and could provide the level of collaboration and support the credit union expects from a true partnership.
Steve Plotkin, Vice President of Collections at FAIRWINDS, was familiar with AKUVO, having had experience working with several members of AKUVO’s executive team in the past. Hearing that AKUVO had developed a modern, cloud-based collections platform, Plotkin was immediately interested in learning more. After seeing AKUVO’s data-driven capabilities in action and hearing about its future vision, FAIRWINDS signed with AKUVO in short order.
Throughout the implementation process, AKUVO’s team of advisors worked side-by-side with FAIRWINDS to ensure each existing process and procedure was either emulated or streamlined within AKUVO‘s environment. Drawing from decades of industry experience, a series of recurring discovery and analysis calls helped AKUVO advisors coach FAIRWINDS in leveraging AKUVO tools to complete collection activities as efficiently as possible.
In addition to hands-on assistance from AKUVO, the lack of lift needed from Fairwinds’ IT resources during the implementation and go-live was a welcome deviation from a typical technology conversion.
The move to the AKUVO Platform provided FAIRWINDS with an AI-enabled, cloud-based solution versus the traditional on-premises variety. In short, AKUVO has taken FAIRWINDS to the next level of collections. Collectors were pleased to find that AKUVO’s behavior-driven automation limits lift and mistakes as it intuitively drives and reinforces processes.
In addition, FAIRWINDS is glad to see collectors completing queues and assigned accounts much earlier in the day compared to in the past.
Outside of efficiency gains, Plotkin was equally impressed with the UX design that was implemented in the platform. FAIRWINDS collectors were able to understand and feel comfortable using AKUVO within just two hours of going live.
“The system was so intuitive that in just 2 hours
our collectors understood how to use AKUVO's Platform.Steve PlotkinVice President of Collections, FAIRWINDS Credit Union
The line of communication that was provided by AKUVO never disconnected. The level of support eliminated long response times from weeks to just a few hours and that support never waivered.
What you’ve provided us was worth every dollar spent. The support has has been and continues to be fantastic. I couldn’t be happier to be on the AKUVO platform,” concluded Plotkin.
“The support has been and continues to be fantastic.
I couldn't be happier to be on the AKUVO Platform.Steve PlotkinVice President of Collections, FAIRWINDS Credit Union