Trius Federal Credit Union, headquartered in Kearney, Nebraska, manages $123 million in assets and serves 15,408 members. Seeking to modernize and enhance its collections process, the credit union turned to AKUVO's collections platform. In this case study, we delve into how Trius Federal Credit Union successfully implemented the Platform and achieved remarkable results.
Trius FCU recognized the urgent need for a more flexible and modern collections system. Their pursuit of modernization, coupled with a desire for data-driven decision making, led them to the AKUVO Platform. Steele Davidson, Vice President of Quality Assurance, emphasized that the data capabilities and adaptability of AKUVO sealed the deal.
Trius FCU's implementation experience with AKUVO was marked by outstanding communication and seamless collaboration. The entire AKUVO Launch Team played a pivotal role in ensuring a smooth implementation.
The AKUVO team’s approach to training, as well as the intuitive way the platform serves collectors in their work, yielded quick and effective onboarding. The training process exceeded expectations and enabled the credit union's existing staff to quickly adapt.
““This was probably the smoothest project I've ever been a part of. I really appreciate the effort and time put in by the AKUVO team. Their personal touches throughout the implementation process really made us feel valued.”
Steele DavidsonVP of Quality Assurance
After implementing the AKUVO Platform, Trius FCU observed a notable increase in productivity, and they were able to measure these improvements effectively as one of the primary benefits.
Davidson highlighted this saying, "Probably the largest benefit from my side is I can keep a better eye on the productivity of our staff, which has seen increased gains."
AKUVO enabled detailed data analysis, empowering the identification of top-performing employees and areas that required coaching.
The onboarding process was remarkably smooth, and the front-line collectors adapted quickly to the AKUVO Platform. Collectors are consistently achieving their goals, demonstrating increased efficiency in completing tasks.
AKUVO's intuitive interface streamlined the process of finding alternate contacts, further improving collectors' effectiveness. The user-friendly flow of AKUVO’s playbooks guided collectors through Trius FCU’s specific processes and procedures in real-time to ensure compliance and alleviate human error.
Any post-implementation issues were promptly addressed, underscoring AKUVO's dedication to customer support.
“I was very impressed with the speed in which the tickets got picked up and how responsive the entire AKUVO team was post-live.
Steele DavidsonVP of Quality Assurance, FAIRWINDS Credit Union
Trius FCU’s implementation of the AKUVO Platform also brought about enhanced efficiency in collections management.
Davidson was incredibly pleased with AKUVO’s direct integration to Microsoft Excel for reporting. Where other platforms require its users to potentially learn a new reporting service, the AKUVO Platform removes this issue entirely by utilizing the industry’s standard, Excel. The transition to AKUVO, from a reporting perspective, was seamless, ensuring familiarity and ease of use.
Additionally, AKUVO's robust dashboards provided Trius FCU with powerful new data insights.
Davidson remarked, "All of the data we could pull with the different dashboards sold me from the beginning."
These dashboards allow for the extraction of valuable data, previously unavailable, aiding in decision-making and strategy refinement.
In conclusion, Trius FCU's transformation with the AKUVO Platform has been a resounding success. Their journey from the search for flexibility and modernization to an efficient, user-friendly, and adaptable system is a testament to the power of an innovative and modern solution.
As a credit union evaluating collections software, Trius FCU values efficiency, flexibility, and data-driven insights. AKUVO delivered on these fronts, leading to enhanced productivity, newfound oversight and satisfaction across the credit union.
This case study further proves how forward-thinking credit unions who embrace innovation can find a trusted partner in AKUVO to meet and exceed their immediate needs and those in the future of our fast-paced financial environment.