AKUVO and Convoke Announce Strategic Partnership to Deliver End-to-End Support for Intelligent Collections

Malvern, Pa. – AKUVO, a leading provider of cloud-native, AI-driven collections technology, today announced a strategic partnership with Convoke, an Arlington, Virginia–based provider of modern SaaS recovery management solutions. The partnership brings together two complementary providers serving banks and credit unions, taking a collaborative approach that expands the range of solutions available across the collections and recovery process. 

AKUVO’s strength lies in helping financial institutions manage and optimize the pre‑charge‑off phase, where early engagement, digital outreach and behavior‑based workflows can prevent accounts from progressing into loss. Convoke, in turn, provides robust tools for the post‑charge‑off and third‑party oversight environment. Together, the companies can support financial institutions across the full lifecycle of delinquency and recovery, from early-stage collections through post-charge-off recovery. 

“This partnership fills important gaps for our financial institution clients,” said Mike Ruggerio, EVP of Product and Partner Strategy at AKUVO. “AKUVO excels delivering traditional and digital self-service engagement options to engage borrowers early as well as streamlined processes and playbooks. Together we offer a more complete solution for institutions seeking to modernize their collections and recovery strategies.” 

“We’re pleased to partner with AKUVO,” said Dave Pauken, Convoke CEO. “Our focus on modernizing post-charge-off recovery and third-party oversight complements AKUVO’s strengths in early-stage collections. Together we can help credit issuers manage the entire lifecycle more effectively.” 

The partnership reflects an industry-wide shift toward modular, cloud‑based solutions that support efficiency, automation, and regulatory confidence. By working together, AKUVO and Convoke aim to provide financial institutions with a clearer, more connected path from early delinquency through final recovery without requiring a single technology stack. 

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