Malvern, PA – September 9th, 2026
$60 Billion State Employees’ Credit Union Chooses AKUVO to Streamline Collections Operations
Malvern, Pa. – (September 9, 2026)—AKUVO today announced that State Employees’ Credit Union (SECU), the second largest credit union in the United States with more than $60 billion in assets and over 3 million members, has selected AKUVO as its collections technology provider. The decision reflects SECU’s continued investment in technology that enhances operational efficiency and supports exceptional member service.
SECU selected AKUVO to help streamline its collections operations through a platform that combines intelligent playbook automation, analytics, and digital member engagement. By bringing collections activities into AKUVO’s unified Platform, financial institutions improve their visibility into portfolio performance, automate manual processes, and create more personalized member interactions. Enhanced reporting and account insights also support faster, more informed decision-making for collections teams.
The Platform’s scalable architecture will support one of the nation’s largest credit unions while providing the flexibility needed to adapt to evolving member expectations and business needs. Through data-driven strategies and omnichannel engagement capabilities, SECU will be positioned to enhance outreach efforts and operational effectiveness.
“As we continue investing in technologies that strengthen our ability to serve members and support our employees, it is important that we work with providers who understand both the scale of our organization and our commitment to member service,” said Stacie Walker, Chief Credit and Revenue Officer of State Employees’ Credit Union. “AKUVO demonstrated a deep understanding of the credit union industry and a clear vision for how technology can help us enhance operational efficiency while maintaining a member-centric approach. We are confident AKUVO will help position SECU for continued success as we evolve to meet the needs of our growing membership.”
“SECU is one of the most respected credit unions in the country, and AKUVO is honored to earn their trust,” said Steve Castagna, Chief Growth Officer at AKUVO. “Organizations of this scale set a very high bar for technology providers. Their decision reflects the growing need for modern collections technology that helps institutions operate more efficiently, engage members more effectively, and make smarter, data-driven decisions.”
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About AKUVO
AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit www.akuvo.com.
About State Employees’ Credit Union
As a not-for-profit financial cooperative owned by its members and federally insured by the National Credit Union Administration (NCUA), SECU has been providing employees of the state of North Carolina and their families with consumer financial services for 89 years. SECU is the second largest credit union in the United States with over $60 billion in assets. It serves more than 3 million members through 275 branch offices, 1,100 ATMs, Member Services Support via phone, ncsecu.org, and the SECU Mobile App.