AKUVO Announces 16 New Customers in Q2 2026, Accelerating Momentum for Intelligent Collections

Malvern, PA – (July 27, 2026)—AKUVO, the collections platform purpose-built for banks, credit unions, and fintechs, today announced 16 new customers signed in the second quarter of 2026. The new organizations share a focus on modernizing collections operations and meeting account holders with a smarter, more convenient repayment experience.

Spanning 14 states from Hawaii to New Hampshire, these institutions chose AKUVO to replace legacy systems, and expand their use of intelligent automation, digital self-service, predictive scoring, and AI-driven outreach. As a group, they cited the Platform’s flexibility, breadth of integrations, and proven ability to support strategies from early-stage outreach through more complex cases.

Across the group, new customers are adopting AKUVO’s intelligent automation and digital self-service to streamline outreach and prioritize accounts more effectively, with several drawn to the Platform’s growing connector ecosystem for supporting end-to-end collections processes without manual workarounds. As financial institutions face rising consumer expectations and increasing portfolio complexity, AKUVO continues to build the AI-driven technology collections teams need to stay ahead.

“Financial institutions are telling us the same thing: they want collections technology that adapts to their account holders and puts real intelligence in the hands of their teams,” said Steve Castagna, Chief Growth Officer at AKUVO. “This quarter’s customers chose AKUVO because we’re embedding applied AI across every stage of the collections lifecycle, from predictive scoring that prioritizes risk, to assistants that help collectors and consumers act faster. That combination of breadth and intelligence is what helps these institutions reduce delinquency while delivering a better experience.”

Q2 2026 New Customers Include:

• Air Academy Credit Union (Colorado Springs, Colo.) — $813M in assets, serving 45,000 members

• Avadian Credit Union (Hoover, Ala.) — $1.4B in assets, serving 84,000 members

• Community Credit Union of Florida (Rockledge, Fla.) — $1.5B in assets, serving 56,000 members

• Embers Credit Union (Marquette, Mich.) — $620M in assets, serving 32,000 members

• First Harvest Federal Credit Union (Deptford, N.J.) — $458M in assets, serving 50,000 members

• Georgetown Kraft Credit Union (Georgetown, S.C.) — $188M in assets, serving 18,000 members

• Hawaii State Federal Credit Union (Honolulu, Hawaii) — $2.8B in assets, serving 138,000 members

• Knoxville TVA Employees Credit Union™ (Knoxville, Tenn.) — $5.1B in assets, serving 308,000 members
• Langley Federal Credit Union (Newport News, Va.) — $5.6B in assets, serving 409,000 members

• Pasadena Federal Credit Union (Pasadena, Calif.) — $380M in assets, serving 25,000 members

• Pelican Credit Union (Baton Rouge, La.) — $800M in assets, serving 86,000 members
• Rockland Federal Credit Union, soon to be come Arise Financial on August 1, 2026 (Rockland, Mass.) — $3.5B in assets, serving 214,000 members
  

AKUVO has been rapidly innovating and will continue expanding its suite of AI and predictive intelligence capabilities. Recent additions extend from frontline collectors to account holders to portfolio-level strategy: the Collector Assistant, which delivers real-time, next-action guidance to collectors; an AI chat-based Virtual Collector that lets account holders take payments, set promises, and resolve accounts through guided self-service; the Severity of Delinquency model, which flags accounts rolling toward serious loss so teams focus effort where it matters most; and AKUVO iQ, the company’s new portfolio intelligence solution with its conversational interface.

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